Shipping policy
This shipping policy applies to all orders placed through the jiguanrubber website. Throughout this policy, the terms "we", "us", and "our" refer to jiguanrubber, and "you" refers to the customer.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
Processing Time
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Orders are typically processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During peak seasons (e.g., holidays, promotional events), processing times may be extended. We will notify you of any significant delays.
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You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Costs
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Shipping costs are calculated at checkout based on your destination, selected shipping method, and order weight/size.
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You will be informed of the shipping charges before completing your purchase.
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We occasionally offer free shipping promotions — please check our website for current offers and minimum order requirements.
Order Tracking
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Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.
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Please allow up to 24 hours for the tracking information to update after shipment.
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If you do not receive a tracking number within 5 business days of placing your order, please contact us at [Your Email Address] .
Shipping Destinations
We ship to addresses worldwide. However, please note:
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We are not responsible for any customs duties, taxes, or import fees that may apply to international orders. These charges are the sole responsibility of the customer.
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Some international destinations may have restricted shipping options or longer delivery times due to local postal services or customs procedures.
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We reserve the right not to ship to certain countries or regions due to legal restrictions or carrier limitations.
Address Accuracy
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Please ensure your shipping address is complete and accurate before placing your order.
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We are not responsible for delays, lost shipments, or additional shipping charges caused by incorrect or incomplete addresses provided by the customer.
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If you need to change your shipping address after placing an order, please contact us immediately at [Your Email Address] . We will do our best to update the address before the order is dispatched. However, once the order has been shipped, we cannot make any changes.
Lost or Damaged Shipments
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If your package is lost in transit, please contact us at [Your Email Address] with your order number. We will work with the shipping carrier to investigate and resolve the issue.
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If your order arrives damaged, please take clear photos of the damaged items and packaging, and contact us within 7 days of receipt. We will arrange a replacement or refund as appropriate.
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We are not liable for lost or damaged items caused by third-party delivery services once the package has been handed over to the carrier. However, we will assist you in filing a claim with the carrier.
Failed Delivery & Returned Packages
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If a package is returned to us due to failed delivery attempts, unclaimed status, or an incorrect address provided by the customer, you will be responsible for any additional shipping costs to resend the order.
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If you choose not to have the order resent, we will issue a refund for the product cost (excluding the original shipping fee and any return shipping charges).
Customs, Duties, and Taxes
For international orders:
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Customs clearance procedures may cause delays beyond our estimated delivery times.
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You are responsible for any customs duties, taxes, or fees imposed by your country's customs authority.
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We are required to declare the full value of the merchandise on the customs form and cannot undervalue items or mark them as gifts.
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If you refuse to pay customs fees and the package is returned to us, the original shipping cost will not be refunded, and return shipping fees may be deducted from your refund
Company Name:Shenzhen Fengman Xingheng Network Technology Co., Ltd.Company Name:Room 909, No. 236, Juling New Village, Jutang Community, Fucheng Subdistrict, Longhua District, Shenzhen